I file this under " don't be a dick, especially to the disabled". You wonder why most bankers avoid a lot of this, despite handling one of the most stressful aspect of modern humanity? It's becsuse they tend to be thr friendliest talkers out there. They know the reputation and trust of the banking system is what keeps their money in. They can be just as slimy as a used car salesman in tactics, but we're still interfacing with a human, and humans generally like to feel like they matter.
I'll admit, this is the authors bias. And we know such hackers are not the best a social cues. But taking him as his word: I can 100% visualize the kind of tone Karen made here at the author. The kind that says "I've done this 1000 times and I know how this works. I know most people won't bother. I just need to get person over with and move on". An all too familiar tone in this cold, lonely world.
I'm not going to say she deserved it. But I have no sympathy either. And sadly, this is the only legal channel we have for this without any lawyer funding. I don't see any other way to really make them listen than to reveal enough inconvenience in the real world, not in a civil matter in a townhall.
Many people go into public service with an attitude of 'I want to help people'.
The catch is that unless it's some form of care or perhaps fire-fighting, there's a high risk that it'll be pretty nasty stuff. Things like denying people decency, perhaps even life, because they were slow to respond or for once didn't get help filling out some form or whatever. Throwing suffering, poor people out on the streets, and then someone else employed by the state hound them until they're almost invisible.
HR people usually say the same and realise too late that they're not going to be as appreciated as they'd hoped, at least not by the people they initially thought they'd help out.
I'm sure some do. But the federal government is the biggest employer. I see that as inevitably doing a job because its a job.
I'm not saying to be perfect on the job or anything. I'm sure like most jobs it grinds on you. But I've never seen a situation where taking it out (passively or actively) on the customer directly has ever ended well. And there's many, many times where I wanted to actively do so.
